Privacy Policy

ECO Energy Nationwide Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.ecoenergynationwideltd.co.uk/), apply for services under schemes like ECO4, or interact with us in any other way. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

• Personal Identifiers: Name, address, email, phone number, and date of birth (required for ECO4 eligibility checks).
• Financial and Property Details: Income details, benefits status, property type/size (to assess scheme eligibility and tailor services).
• Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).
• Application Data: Details from ECO4 applications, such as energy usage history or quotes.

We only collect data you voluntarily provide, such as through application forms or contact enquiries.

2. How We Use Your Information

Your data is used to:

• Process ECO4 applications and verify eligibility with government bodies or energy suppliers.
•  Provide quotes, schedule installations, and deliver services like free solar panels or insulation.
•  Improve our website and services ( analyzing trends for better user experience).
•  Send marketing communications ( updates on energy-saving tips), but only with your consent.
•  Comply with legal obligations, such as anti-fraud checks.

We never sell your data to third parties.

3. Sharing Your Information

We may share data with:

– Trusted partners ( certified installers, energy suppliers for ECO4 funding).

– Government agencies ( Department for Energy Security and Net Zero for scheme verification).

– Service providers ( IT hosts or CRM tools) under strict confidentiality agreements.

All sharing is limited to what’s necessary and compliant with UK GDPR.

4. Data Security and Retention

We use industry-standard measures like encryption and secure servers to protect your data. Retention periods vary: application data is kept for 7 years (for audit purposes), while marketing preferences are honored immediately upon request. After this, data is securely deleted or anonymized.

5. Your Rights

Under UK GDPR, you have the right to:

– Access, correct, or delete your data.

– Object to processing or withdraw consent.

– Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise these rights, email privacy@ecoenergynationwideltd.co.uk.

6. Cookies and Tracking

Our site uses cookies for functionality and analytics ( Google Analytics). You can manage preferences via your browser settings. For details, see our Cookie Policy.

7. Changes to This Policy

We may update this policy; changes will be posted here with the update date. Continued use of our site constitutes acceptance.

For questions, contact us at the email above. Thank you for trusting ECO Energy Nationwide Ltd with your data.

Terms and Conditions

These Terms and Conditions govern your use of the ECO Energy Nationwide Ltd website and our services, including ECO4 scheme applications and installations. By accessing our site or applying for services, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility for Services

– Services like free central heating, solar panels, or insulation are provided under the ECO4 scheme and are subject to eligibility criteria (low income, benefits receipt, or high energy costs).

– You must be a UK resident aged 18+ and own or occupy the property.

– Eligibility is verified by us and energy suppliers,government bodies: false information may result in application rejection or legal action.

2. Application Process

– Submitting an application grants us permission to contact you for assessments and share data with partners.

– Quotes are non binding estimates: final costs (if any) will be confirmed in writing.

– We aim to process applications within 10 working days, but delays may occur due to third party verifications.

3. Installation and Services

– All installations are carried out by certified professionals and come with a minimum 2-10 year warranty (depending on the service,10 years for boilers).

– You grant us reasonable access to your property during agreed times. Delays caused by you may incur rescheduling fees.

– We strive for minimal disruption, but services may involve temporary inconveniences (power cuts during wiring).

– Post installation, we provide user guides and a 12 month support helpline.

4. Payments and Funding

– ECO4 eligible services are free at the point of delivery, funded by energy suppliers  obligations.

– If ineligible, you may opt for self funded options at standard rates (quoted separately).

– No refunds for completed free services: partial refunds for self funded work subject to our discretion.

5. Liability and Warranties

– We warrant services against defects for the stated period but exclude indirect losses (business downtime).

– Our liability is limited to the value of the service provided.

– Force majeure (strikes, weather) excuses delays.

6. Website Use

– Content is for informational purposes: we disclaim accuracy for third party links.

– You may not misuse the site (no scraping or unauthorized copying).

– Intellectual property ( logos) remains ours.

7. Termination and Governing Law

– We may terminate access for breach of Terms.

– These Terms are governed by English law: disputes resolved in English courts.